Terms of Use
Introduction
Welcome to TheGetPair. These Terms of Use (also referred to as "Terms and Conditions" or "Terms") constitute a legally binding agreement between you (the "Customer" or "User") and TheGetPair (the "Company," "we," "us," or "our"). By accessing or using our website at https://thegetpair.com and purchasing products or services through our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms.
These Terms comply with Directive 2011/83/EU on consumer rights, French Law No. 2008-3 of January 3, 2008, and all applicable consumer protection legislation.
If you do not agree with any part of these Terms, you must discontinue use of our website and services immediately.
Article 1 – Scope and Purpose
These Terms govern the sale of products offered by TheGetPair through our e-commerce website. They define the rights, obligations, and responsibilities of both the Company and the Customer in relation to product purchases, payments, deliveries, returns, and all related matters.
By placing an order on our website, you enter into a binding contract with TheGetPair and agree to comply with these Terms in their entirety.
Article 2 – Acceptance of Terms
2.1 Acknowledgment and Consent
By creating an account, browsing our website, or placing an order, you expressly acknowledge that you have read and accepted these Terms without reservation. Your continued use of our services constitutes ongoing acceptance of these Terms and any future modifications.
2.2 Capacity to Contract
You confirm that you are at least 18 years of age and possess the legal capacity to enter into binding contracts. If you are accessing our services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
Article 3 – Products and Services
3.1 Product Descriptions
We strive to provide accurate and detailed descriptions of all products offered on our website, including specifications, features, dimensions, materials, and colors. However, due to variations in display settings and photography, actual products may differ slightly from images shown.
3.2 Product Availability
All products are subject to availability. We reserve the right to discontinue or modify any product at any time without prior notice. In the event that a product you have ordered becomes unavailable, we will notify you promptly and offer a suitable alternative or a full refund.
3.3 International Shipping
Our products are shipped from international warehouses located in Europe and Asia. As a result, delivery times may be longer than those typically associated with domestic shipments. Please refer to our Shipping Policy for detailed information about delivery times and procedures.
3.4 No Contractual Value of Images
Product photographs and visual representations on our website are provided for illustrative purposes only and do not form part of the contract. While we make every effort to ensure accuracy, minor discrepancies may occur.
Article 4 – Ordering Process
4.1 Placing an Order
To place an order, you must add the desired products to your shopping cart, provide accurate billing and shipping information, select a payment method, and complete the checkout process. An order is considered placed once you have submitted payment and received an order confirmation.
4.2 Order Confirmation
Upon successful completion of your order, you will receive an automated email confirmation containing your order number, itemized list of products, total amount charged, and estimated delivery timeframe. This confirmation serves as acknowledgment of your order but does not constitute acceptance by TheGetPair.
4.3 Order Acceptance
Your order is accepted and a binding contract is formed only when we have received full payment and dispatched the products for delivery. We reserve the right to refuse or cancel any order at our sole discretion for reasons including, but not limited to:
•Suspicion of fraudulent activity or unauthorized transactions
•Inaccurate or incomplete information provided
•Product unavailability or pricing errors
•Previous disputes or outstanding obligations with the Customer
•Violation of these Terms or applicable laws
In the event of order cancellation, we will notify you promptly and issue a full refund to your original payment method.
Article 5 – Pricing and Payment
5.1 Product Pricing
All prices displayed on our website are quoted in Euros (€) and include all applicable taxes, including Value Added Tax (VAT), unless otherwise stated. Shipping costs, if applicable, are calculated separately and displayed during the checkout process before payment is finalized.
5.2 Price Modifications
We reserve the right to modify product prices at any time without prior notice. However, any price changes will not affect orders that have already been confirmed and paid for. The price applicable to your order is the price displayed at the time you complete the checkout process.
5.3 Payment Terms
Payment is due in full at the time of order placement. We do not offer deferred payment, installment plans, or credit terms unless explicitly stated for specific promotions.
5.4 Payment Methods
We accept payments through secure, industry-standard payment gateways, including Stripe and other certified payment processors. Accepted payment methods include major credit cards (Visa, Mastercard, American Express), debit cards, PayPal, and other digital payment options as indicated during checkout.
5.5 Payment Security
All payment transactions are processed through encrypted, PCI-DSS compliant systems to ensure the security and confidentiality of your financial information. TheGetPair does not store your complete payment card details on our servers.
Article 6 – Shipping and Delivery
6.1 Delivery Destinations
We offer international shipping to select countries. Delivery availability and shipping times vary depending on the destination. Please refer to our Shipping Policy for a comprehensive list of supported countries and estimated delivery times.
6.2 Delivery Timeframes
Estimated delivery times are as follows:
•Order Processing: 1 to 2 business days
•Shipping and Transit: 4 to 12 business days (excluding customs clearance)
•Total Estimated Delivery: 7 to 20 business days from order confirmation
Please note that these are estimates and actual delivery times may vary due to factors beyond our control, including customs inspections, weather conditions, carrier delays, and peak shopping periods.
6.3 Tracking Information
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your shipment in real time.
6.4 Delivery Issues
If you experience any issues with delivery, including delays, lost packages, or damaged goods, please contact us immediately at contact@thegetpair.com. We will work with the carrier to resolve the issue and ensure you receive your order or an appropriate remedy.
Article 7 – Right of Withdrawal
7.1 Statutory Withdrawal Period
In accordance with Article L221-18 of the French Consumer Code and EU Directive 2011/83/EU, you have the right to withdraw from your purchase within 14 calendar days from the date you receive the product, without providing any reason and without incurring penalties.
7.2 Exercising Your Right of Withdrawal
To exercise your right of withdrawal, you must notify us of your decision by sending a clear written statement to contact@thegetpair.com. You may use our standard withdrawal form, which can be provided upon request, or send your own unambiguous statement.
7.3 Return Conditions
To be eligible for a refund, returned products must meet the following conditions:
•Products must be unused, unworn, and in their original condition
•All original packaging, tags, labels, and accessories must be included
•Products must be returned within 14 days of notifying us of your withdrawal
•Proof of purchase must be provided
7.4 Return Shipping Costs
The cost of returning products is borne by the Customer, except in cases where the product is defective, damaged, or incorrect due to an error on our part.
7.5 Refund Process
Upon receipt and inspection of the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 14 days and credited to your original payment method. Please allow additional time for your bank or payment provider to process the refund.
Article 8 – Warranties and Guarantees
8.1 Legal Warranties
In accordance with Articles L217-4 et seq. of the French Consumer Code, you benefit from the legal warranty of conformity, which covers defects existing at the time of delivery and appearing within two years of delivery.
Additionally, under Articles 1641 et seq. of the French Civil Code, you are protected against hidden defects that render the product unfit for its intended use or that diminish its use to such an extent that you would not have purchased it had you been aware of the defect.
8.2 Remedies for Defective Products
If a product is found to be defective, non-compliant, or suffering from hidden defects, you may request:
•Repair or replacement of the product
•A price reduction
•A full refund
To exercise these rights, you must notify us within a reasonable time after discovering the defect by contacting contact@thegetpair.com with a description of the issue and supporting evidence (such as photographs).
Article 9 – Personal Data and Privacy
9.1 Data Protection Compliance
We are committed to protecting your personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation - GDPR) and all applicable data protection laws. All personal information collected is processed confidentially and securely.
9.2 Your Rights
You have the right to access, rectify, delete, restrict, or object to the processing of your personal data, as well as the right to data portability. To exercise these rights, please contact us at contact@thegetpair.com.
9.3 Privacy Policy
For comprehensive information about how we collect, use, and protect your personal data, please refer to our Privacy Policy.
Article 10 – Intellectual Property
10.1 Ownership
All content on our website, including text, graphics, logos, images, videos, software, and design elements, is the exclusive property of TheGetPair or our licensors and is protected by copyright, trademark, and other intellectual property laws.
10.2 Restrictions
You may not reproduce, distribute, modify, display, perform, publish, license, create derivative works from, or exploit any content from our website without our prior written consent.
Article 11 – Limitation of Liability
11.1 Force Majeure
TheGetPair shall not be held liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, war, terrorism, government actions, or failures of third-party service providers.
11.2 Customer Responsibility
We are not liable for any loss or damage resulting from your failure to provide accurate information, comply with these Terms, or take reasonable care of products after delivery.
11.3 Limitation of Damages
To the fullest extent permitted by law, our total liability for any claims arising out of or related to these Terms or your use of our services shall not exceed the amount you paid for the product giving rise to the claim.
Article 12 – Dispute Resolution and Applicable Law
12.1 Governing Law
These Terms are governed by and construed in accordance with the laws of France and the European Union, without regard to conflict of law principles.
12.2 Amicable Resolution
In the event of any dispute, controversy, or claim arising out of or relating to these Terms, we encourage you to contact us first at contact@thegetpair.com to seek an amicable resolution.
12.3 Mediation
If an amicable resolution cannot be reached, you may refer the matter to a certified consumer mediator in accordance with Articles L611-1 et seq. of the French Consumer Code.
12.4 Jurisdiction
Any legal action or proceeding arising out of or related to these Terms shall be brought exclusively in the competent courts of Paris, France, subject to any mandatory consumer protection laws that may grant jurisdiction to courts in your country of residence.
Article 13 – Modifications to These Terms
We reserve the right to update, modify, or replace these Terms at any time. Any changes will be posted on this page with an updated "Effective Date." Significant changes will be communicated to you via email or a prominent notice on our website. Your continued use of our services after such changes constitutes acceptance of the revised Terms.
Article 14 – Contact Information
If you have any questions, concerns, or requests regarding these Terms or our services, please contact us:
Mailing Address: 84 Rue Nationale, Paris, 75013, France
We are committed to providing excellent customer service and addressing your inquiries promptly.
TheGetPair – Quality products, exceptional service.