Privacy Policy
Introduction
At TheGetPair, we recognize that your privacy is of paramount importance. This Privacy Policy outlines how we collect, use, store, share, and protect your personal information when you interact with our website and services. We are committed to complying with the General Data Protection Regulation (GDPR), applicable European Union directives, and all relevant data protection legislation.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
1. Information We Collect
We collect various types of personal information to provide you with our services, improve your experience, and fulfill our legal obligations. The information we collect falls into two main categories:
1.1 Information You Provide to Us
When you create an account, place an order, or communicate with us, you may provide the following information:
Personal Identification Information: Your full name, email address, phone number, and date of birth.
Billing and Shipping Information: Your billing address, shipping address, and any special delivery instructions.
Payment Information: Payment card details, billing address, and transaction history. Please note that sensitive payment information is processed securely by our certified third-party payment processors and is not stored directly on our servers.
Account Credentials: Username, password, and security questions used to access your account.
Communication Data: Any information you provide when contacting our customer service team, including correspondence, feedback, reviews, and survey responses.
1.2 Information Collected Automatically
When you visit our website, certain information is collected automatically through cookies and similar technologies:
Device and Browser Information: IP address, browser type and version, operating system, device identifiers, and screen resolution.
Usage Data: Pages visited, time spent on each page, clickstream data, referring and exit pages, search queries, and interaction with website features.
Location Data: Approximate geographic location based on your IP address.
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies as detailed in our Cookie Policy.
2. How We Use Your Information
We process your personal data for the following purposes, each grounded in a lawful basis under GDPR:
2.1 Order Processing and Fulfillment
We use your information to process, confirm, and fulfill your orders, including arranging for shipping and delivery, sending order confirmations, and providing customer support related to your purchases.
2.2 Payment Processing and Fraud Prevention
Your payment information is used to process transactions securely and to detect, prevent, and investigate fraudulent activities, unauthorized transactions, and other illegal activities.
2.3 Customer Service and Communication
We use your contact information to respond to your inquiries, provide technical support, resolve disputes, and communicate important information about your orders, account, or changes to our policies.
2.4 Marketing and Promotional Activities
With your explicit consent, we may send you newsletters, promotional offers, product recommendations, and other marketing communications via email or other channels. You may opt out of these communications at any time by following the unsubscribe instructions included in each message.
2.5 Website Improvement and Personalization
We analyze usage data to understand how visitors interact with our website, identify areas for improvement, optimize site performance, and personalize your browsing experience based on your preferences and behavior.
2.6 Legal Compliance and Protection
We may process your information to comply with legal obligations, enforce our terms and conditions, protect our rights and property, and ensure the safety and security of our users and services.
3. How We Share Your Information
We respect your privacy and do not sell your personal information to third parties. However, we may share your data in the following circumstances:
3.1 Service Providers and Business Partners
We engage trusted third-party service providers to assist us in operating our business, including payment processors, shipping carriers, e-commerce platform providers, marketing agencies, and analytics services. These providers have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to maintain confidentiality and security.
3.2 Legal and Regulatory Authorities
We may disclose your information to law enforcement agencies, regulatory bodies, courts, or other governmental authorities when required by law, in response to legal processes, or to protect our rights, property, or safety, or that of our users or the public.
3.3 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change and provide you with choices regarding your information.
3.4 Advertising Partners
With your consent, we may share certain information with advertising partners to deliver targeted advertisements on third-party platforms. You can manage your advertising preferences through our cookie settings or by opting out through industry opt-out mechanisms.
4. Data Storage, Security, and Retention
4.1 Data Storage
Your personal data is stored securely on servers located within the European Union, ensuring compliance with GDPR and other applicable data protection regulations. We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction.
4.2 Security Measures
We employ industry-standard security protocols, including encryption, secure socket layer (SSL) technology, firewalls, and access controls, to safeguard your personal information. Payment data is processed exclusively by PCI-DSS compliant payment processors and is never stored directly by us.
4.3 Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order-related data is typically retained for a period of seven years for legal and administrative purposes, after which it is securely deleted or anonymized.
5. Your Rights Under GDPR
As a data subject under the General Data Protection Regulation, you have the following rights regarding your personal information:
Right of Access: You have the right to request a copy of the personal data we hold about you, along with information about how it is processed.
Right to Rectification: You may request that we correct any inaccurate or incomplete personal information.
Right to Erasure (Right to be Forgotten): You may request that we delete your personal data, subject to certain legal exceptions, such as compliance with legal obligations or the establishment, exercise, or defense of legal claims.
Right to Restriction of Processing: You have the right to request that we limit the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to processing.
Right to Data Portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format and have the right to transmit that data to another controller.
Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or when processing is based on legitimate interests.
Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact us at:
We will respond to your request within 30 days in accordance with GDPR requirements.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertisements. For detailed information about the cookies we use and how to manage your preferences, please refer to our Cookie Policy.
7. Third-Party Links
Our website may contain links to third-party websites, services, or applications that are not operated or controlled by us. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit, as we are not responsible for their privacy practices or content.
8. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child without parental consent, we will take steps to delete that information promptly.
9. International Data Transfers
If you are accessing our services from outside the European Union, please be aware that your information may be transferred to, stored, and processed in countries with different data protection laws. We ensure that appropriate safeguards are in place, such as standard contractual clauses, to protect your personal data in accordance with GDPR requirements.
10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you by posting a prominent notice on our website or by sending you an email notification. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us:
Mailing Address: 84 Rue Nationale, Paris, 75013, France
We are committed to addressing your inquiries and resolving any issues in a timely and transparent manner.
TheGetPair – Protecting your privacy is our priority.