Contact Information
Get in Touch with TheGetPair
At TheGetPair, we believe that excellent customer service is the foundation of a great shopping experience. Whether you have questions about our products, need assistance with an order, or want to provide feedback, our dedicated customer service team is here to help.
This page provides all the information you need to contact us, including our communication channels, response times, and guidance on specific inquiries.
Customer Service
Our Commitment to You
Our customer service team is committed to providing prompt, professional, and courteous assistance for all your inquiries. We strive to respond to every message within 24 to 48 business hours and work diligently to resolve any issues you may encounter.
Business Hours
Our customer service team is available during the following hours:
Monday to Friday: 9:00 AM – 6:00 PM (Central European Time - CET)
Weekends and Public Holidays: Closed
Please note that messages received outside of business hours will be addressed on the next business day.
How to Contact Us
Email Support
For general inquiries, order assistance, product questions, or any other concerns, please email us at:
Expected Response Time: Within 24 to 48 business hours
When contacting us, please include the following information to help us assist you more efficiently:
•Your full name
•Order number (if applicable)
•A clear and detailed description of your inquiry or issue
•Any relevant photographs, screenshots, or documentation
Contact Form
You can also reach us through the contact form available on our website. Simply visit our Contact Us page, fill out the required fields, and submit your message. We will respond to your inquiry via email.
Specific Inquiries
Order Tracking and Status
If you need to check the status of your order or have questions about shipping and delivery, please provide your order number and any tracking information you have received. You can also track your order in real time using the tracking link provided in your shipping confirmation email.
Returns and Exchanges
For questions or requests related to returns, exchanges, or refunds, please refer to our Return and Exchange Policy for detailed instructions. To initiate a return or exchange, contact us at contact@thegetpair.com with your order number and the reason for your request.
Product Information
If you have questions about product specifications, availability, sizing, materials, or care instructions, our team will be happy to provide you with detailed information to help you make an informed purchase decision.
Payment and Billing Issues
For inquiries related to payment processing, billing errors, or transaction concerns, please contact us with your order number and a description of the issue. We will work with our payment processors to resolve the matter promptly.
Technical Support
If you experience technical difficulties with our website, such as issues with checkout, account access, or page loading, please let us know. Provide details about the problem, including your device type, browser, and any error messages you received.
Feedback and Suggestions
We value your feedback and are always looking for ways to improve our products and services. If you have suggestions, compliments, or constructive criticism, we would love to hear from you.
Product Returns – Return Address
Important Notice
Before returning any product, you must contact our customer service team to obtain return authorization and instructions. Unauthorized returns may not be processed, and we cannot guarantee refunds or exchanges for unsolicited shipments.
Return Process
When you contact us to initiate a return, we will provide you with:
•A return authorization number (if applicable)
•Detailed return instructions
•The specific return address to use
Why the return address may vary: Depending on the product type, your location, and the reason for the return, the return address may differ. This ensures that your return is processed efficiently and routed to the appropriate fulfillment center.
What to Include in Your Return
When shipping your return, please ensure that:
•The product is in its original condition, unused, and with all original packaging
•All accessories, manuals, and promotional items are included
•A copy of your order confirmation or invoice is enclosed
•The return authorization number (if provided) is clearly written on the package
Legal, Administrative, and Regulatory Inquiries
Privacy and Data Protection
For questions or requests related to your personal data, privacy rights, or our data processing practices, please refer to our Privacy Policy or contact us at contact@thegetpair.com.
Under the General Data Protection Regulation (GDPR), you have the right to access, rectify, delete, restrict, or object to the processing of your personal data. To exercise these rights, please send a detailed request to our email address.
Legal Notices and Compliance
For inquiries related to our terms and conditions, legal policies, regulatory compliance, or official complaints, please contact us at:
We will respond to your inquiry in accordance with applicable laws and regulations.
Media and Press Inquiries
If you are a member of the media or press and would like to contact us for interviews, press releases, or other media-related matters, please send your request to contact@thegetpair.com with "Media Inquiry" in the subject line.
Mailing Address
For formal correspondence, legal notices, or written communications, you may send mail to our registered business address:
TheGetPair
84 Rue Nationale
Paris, 75013
France
Please note that correspondence sent by mail may take longer to process than email inquiries. For urgent matters, we recommend contacting us via email.
Social Media
Stay connected with us on social media for the latest updates, product launches, promotions, and customer stories. Follow us on:
•Facebook: facebook.com/thegetpair
•Instagram: @thegetpair
•Twitter: @thegetpair
While we monitor our social media channels regularly, for customer service inquiries, we recommend contacting us directly via email for a faster and more detailed response.
Frequently Asked Questions (FAQ)
Before reaching out, you may find answers to common questions in our FAQ section on our website. Topics covered include:
•Order placement and payment
•Shipping and delivery
•Returns and exchanges
•Product care and maintenance
•Account management
Visit our FAQ page at: https://thegetpair.com/pages/faq
Feedback and Complaints
We Value Your Opinion
Your satisfaction is our priority, and we welcome all feedback—positive or constructive. If you have a complaint or concern, please contact us at contact@thegetpair.com with a detailed description of the issue. We will investigate the matter thoroughly and work with you to find a fair and satisfactory resolution.
Complaint Resolution Process
1.Submit Your Complaint: Email us with your order number and a clear explanation of the issue.
2.Acknowledgment: We will acknowledge receipt of your complaint within 48 business hours.
3.Investigation: Our team will review the matter and may request additional information if needed.
4.Resolution: We will provide a response and proposed solution within 5 to 10 business days.
If you are not satisfied with our response, you may escalate the matter to an independent consumer mediation service in accordance with applicable consumer protection laws.
Commitment to Excellence
At TheGetPair, we are dedicated to providing outstanding customer service and building lasting relationships with our customers. Your trust and satisfaction are the cornerstones of our business, and we are here to support you every step of the way.
Thank you for choosing TheGetPair. We look forward to serving you!
Contact Us Today
Email: contact@thegetpair.com
Website: https://thegetpair.com
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (CET)
TheGetPair – Here to help, every step of the way.