Shipping Policy
Introduction
At TheGetPair, we are committed to delivering your orders safely, efficiently, and transparently. This Shipping Policy provides comprehensive information about our shipping procedures, delivery times, costs, tracking options, and what to do if you encounter any issues with your shipment.
We operate with international fulfillment centers located in Europe and Asia to serve our customers worldwide. Please read this policy carefully to understand what to expect when you place an order with us.
1. Shipping Destinations
1.1 International Shipping
We offer international shipping to a wide range of countries across North America, Europe, Asia, and other regions. Shipping availability and delivery times vary depending on your location.
1.2 Restricted Locations
Due to logistical constraints, customs regulations, or carrier limitations, we may be unable to ship to certain remote areas, military addresses (APO/FPO), or countries subject to trade restrictions. If your address falls into one of these categories, we will notify you during the checkout process or contact you after your order is placed.
2. Order Processing and Preparation
2.1 Processing Time
Once your order is confirmed and payment is received, our team begins preparing your items for shipment. The standard processing time is 1 to 2 business days. During this period, we carefully pick, pack, and prepare your order for dispatch.
2.2 High-Demand Periods
During peak shopping seasons, promotional events, or holidays, processing times may be extended due to high order volumes. We will make every effort to process your order as quickly as possible and will notify you of any significant delays.
2.3 Order Verification
In some cases, we may need to verify your order details, billing information, or shipping address to prevent fraud and ensure accurate delivery. If additional verification is required, our customer service team will contact you promptly.
3. Shipping Methods and Delivery Times
3.1 Standard Shipping (Free)
We offer free standard shipping on all orders. Standard shipping is our most economical option and is ideal for customers who are not in a rush to receive their items.
Estimated Delivery Time: 7 to 12 business days (after processing)
Total Estimated Time: 7 to 20 business days (including processing and transit)
Please note that these are estimates and actual delivery times may vary based on factors such as customs clearance, carrier performance, weather conditions, and destination.
3.2 Express Shipping (Optional)
For customers who need their orders delivered more quickly, we offer expedited shipping options at checkout for an additional fee. Express shipping prioritizes your order and uses faster carrier services.
Estimated Delivery Time: 3 to 7 business days (after processing)
Express shipping costs are calculated based on your location, package weight, and selected service level. The exact cost will be displayed during checkout before you complete your purchase.
3.3 Factors Affecting Delivery
Delivery times are estimates and may be affected by:
•Customs inspections and clearance procedures
•Public holidays and non-business days
•Weather events or natural disasters
•Carrier delays or operational disruptions
•Incorrect or incomplete shipping addresses
While we strive to meet estimated delivery times, we cannot guarantee specific delivery dates and are not liable for delays caused by factors beyond our control.
4. Shipping Costs
4.1 Free Standard Shipping
All orders qualify for free standard shipping, regardless of order value or destination (subject to availability in your region).
4.2 Express Shipping Fees
If you choose express shipping, the applicable fee will be calculated and displayed at checkout based on your location and the weight of your order. You will have the opportunity to review and accept the shipping cost before finalizing your purchase.
4.3 No Hidden Fees
The shipping cost displayed at checkout is the total amount you will pay for shipping. We do not add hidden fees or surcharges after your order is placed.
5. Order Tracking
5.1 Tracking Information
Once your order has been dispatched from our warehouse, you will receive a shipping confirmation email containing:
•Your order number
•A tracking number
•A direct link to track your shipment in real time
•The name of the carrier handling your delivery
5.2 How to Track Your Order
You can track your order by:
•Clicking the tracking link in your shipping confirmation email
•Visiting the carrier's website and entering your tracking number
•Logging into your account on our website (if applicable) and viewing your order history
5.3 Tracking Updates
Tracking information is typically updated within 24 to 48 hours after your order is shipped. If you do not see tracking updates immediately, please allow some time for the carrier to scan and process your package.
6. Delivery Address
6.1 Accurate Information
It is your responsibility to provide a complete and accurate shipping address at the time of checkout. Please double-check your address, including street name, house or apartment number, city, postal code, and country.
6.2 Address Changes
Once an order has been processed and shipped, we are unable to change the delivery address. If you realize you have provided an incorrect address, please contact us immediately at contact@thegetpair.com. We will do our best to assist you, but we cannot guarantee that changes can be made once the package is in transit.
6.3 Undeliverable Packages
If a package is returned to us due to an incorrect, incomplete, or undeliverable address provided by the customer, we will contact you to arrange reshipment. Additional shipping charges may apply for reshipment.
7. Customs, Duties, and Taxes
7.1 International Orders
For international shipments, your order may be subject to customs duties, import taxes, or other fees imposed by your country's customs authorities. These charges are determined by your local government and are not included in the product price or shipping cost displayed at checkout.
7.2 Customer Responsibility
You are responsible for paying any applicable customs duties, taxes, or fees required for the delivery of your order. These charges are typically collected by the carrier upon delivery or by your local customs office.
7.3 Customs Delays
Customs clearance procedures can cause delays in delivery. While we have no control over customs processes, we will work with you and the carrier to provide any necessary documentation to facilitate clearance.
7.4 Refusal of Delivery
If you refuse to accept delivery or pay applicable customs fees, the package will be returned to us, and you may be responsible for return shipping costs. Refunds for refused shipments will be issued minus any shipping and handling fees incurred.
8. Delivery Issues and Support
8.1 Delayed Shipments
If your order has not arrived within the estimated delivery timeframe, please:
1.Check the tracking information for updates
2.Contact the carrier directly using the contact details provided in your shipping confirmation email
3.Contact our customer service team at contact@thegetpair.com for assistance
We will work with the carrier to investigate the delay and provide you with updates.
8.2 Lost or Missing Packages
If your tracking information indicates that your package was delivered but you have not received it:
•Check with neighbors, building management, or household members
•Verify the delivery address on your order confirmation
•Contact the carrier to confirm delivery details
If the package cannot be located, please contact us at contact@thegetpair.com within 7 days of the expected delivery date. We will open an investigation with the carrier and work to resolve the issue.
8.3 Damaged Packages
If your package arrives damaged, please:
•Take photographs of the damaged packaging and contents
•Contact us immediately at contact@thegetpair.com with your order number and photos
•Do not discard the packaging, as it may be needed for a carrier claim
We will arrange for a replacement or refund as appropriate.
9. Lost or Significantly Delayed Shipments
9.1 Investigation Process
If your shipment is lost or significantly delayed (exceeding 30 business days from the order date), please contact our customer service team. We will initiate an investigation with the carrier and keep you informed of the progress.
9.2 Resolution Options
Depending on the outcome of the investigation, we will offer one of the following solutions:
•Reshipment: We will send a replacement order at no additional cost
•Full Refund: We will issue a complete refund to your original payment method
•Partial Refund: In certain cases, we may offer a partial refund or store credit
10. Fraud Prevention and Security
10.1 Protecting Your Information
We take the security of your personal and payment information seriously. All transactions are processed through secure, encrypted channels, and we comply with industry-standard security protocols.
10.2 Beware of Scams
Important Warning: Be cautious of fraudulent emails, text messages, or phone calls claiming to be from TheGetPair or our shipping carriers. We will never ask you to:
•Pay additional fees via unsecured payment methods (e.g., wire transfer, gift cards)
•Provide sensitive personal information (e.g., passwords, credit card details) via email or text
•Click on suspicious links or download attachments from unverified sources
If you receive a suspicious communication, do not respond or click any links. Instead, contact us directly at contact@thegetpair.com to verify its authenticity.
10.3 Official Communication Channels
All official communications from TheGetPair will come from email addresses ending in @thegetpair.com. Our website is https://thegetpair.com. Always verify the sender's email address and website URL before providing any information.
11. Compliance and Transparency
11.1 Regulatory Compliance
In accordance with Regulation (EU) 2019/1150 on fairness and transparency for business users of online platforms, we are committed to providing clear, accurate, and accessible information about our shipping policies, delivery times, and any associated costs.
11.2 Delivery Time Disclosure
Estimated delivery times are prominently displayed during the checkout process and in your order confirmation email. We continuously monitor our shipping performance and update our estimates to reflect current conditions.
12. Contact Information
If you have any questions, concerns, or need assistance with your shipment, our customer service team is ready to help.
Response Time: Within 24 to 48 business hours
We are committed to providing exceptional service and ensuring your orders are delivered promptly and securely.
TheGetPair – Delivering quality to your door.